SarelaTech is seeking a Senior NOSC (Network   Operations and Security Center) Technician/Network Administrator to support   monitoring large-scale operations on a high-profile DOD contract. The I3TS   program provides enterprise-wide IT support to enable DTRA’s Information   Management & Technology Directorate (ITD) to consolidate, modernize, and   continuously innovate the delivery of IT services and mission capabilities to   DTRA’s internal and external mission partners operating in CONUS and OCONUS   locations.

This position requires U.S. citizenship and an active clearance.

SHIFT WORK will be one of the following (Decision is at the manager discretion): 

Days \ Beginning of the Week: Sun, Mon, Tue, and every other Wed from   0600-1800 ET at Reston\Ft Belvoir.

Days \ End of the Week: Thu, Fri, Sat, and every other Wed from 0600-1800   ET at Reston\Ft Belvoir.
Nights \ End of the Week: Thu, Fri, Sat, and every other Wed from 1800-0600   ET at Ft Belvoir.
 

Primary Responsibilities:

Support the Network Operations and Security Center (NOSC) for the Agency on   a 24x7x365 basis, in accordance with requirements for a Defense Threat   Reduction Agency NOSC and appropriate DoD Directives. Included in this   objective, you will maintain real-time situational awareness of the DTRA IT   Infrastructure and supported environments; shall lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available.

• Monitor, manage, troubleshoot, fix/repair, install security patches, and   communicate the health of the DTRA IT Server, Storage, and Network   infrastructures to ensure continuous, secure, and efficient access to the   full range of DTRA partners.

• Provide the full range of support services required to manage the   day-to-day operations and systems administration of the DTRA IT computing   environment, ensuring reliable, secure, and efficient availability of the   current and evolving DTRA IT services and capabilities.

• Triage degradations and outages by isolating the issue, performing remediation and troubleshooting steps, escalating as needed, and following through to resolution.

• Report and conduct triage with vendors, DoD, and Government agencies; which   includes opening incident tickets with these organizations and provide critical data for triage.

• Draft and send Outage Notification email reports for initial, updated, and   resolved critical network events while adhering to established timelines for   notification of critical network events and established Standard Operating   Procedures.

• Provide application support to various DTRA offices as designated in   Service Level Agreements (SLA) with those offices.

• Creating incident tickets, reports (BMC Smart Reporting), tasks, and work   orders.

Additional Responsibilities:

• Support Tier I–III system, networking, and engineering personnel to ensure   network troubleshooting efforts

• Oversee real-time monitoring of global enterprise networks using   DoD-approved tools (e.g., SolarWinds)

• Develop and enforce operational procedures, incident response workflows, and escalation protocols.

• Interface with Mission Partners, DISA, Joint Forces, and Combatant Commands   on network status, issues, and operational impacts.

• Prepare and deliver operational briefs, after-action reports (AARs), and   executive summaries to senior leadership. 

• Troubleshoot, resolve, and/or escalate technical issues based on ticket   assignments, deskside or remotely, as necessary.

• Correlate events and incidents for management of Information Technology (IT) Services.

• Provide great and prompt customer service to DTRA personnel by assisting   them with IT-related issues.

• Document and communicate degradation of services or outage issues to customers and help with resolution.

• Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.

• Utilize Remedy for queue and work management, ensuring assigned tickets   stay within the program’s AQL/SLA commitments and are properly documented.